Refund Policy
There are so many variants as to why you would want to return your purchase. We will have to deal with each one on a case-to-case basis.
Keep in mind that The Happy Cupboard deals with new, and pre-loved items. We endeavor to repair and improve any defaults or defects before placing products in our showroom, or on our website. Sometimes a little wear and tear add character to products and where this is the case it is our policy to show this in our photographs of the products.
Where this is the case there will be no return on that product.
Due to the nature of our trade, we cannot guarantee perfect conditions. We hope you our customers share our philosophy and can adapt your expectations accordingly.
However, we recognise that some defects and damages are unacceptable and therefore we will work with you, our valued customer to ensure you get a fair deal. If you feel dissatisfied we will try our best to accommodate you on a case-to-case basis.
You can contact us by leaving a message on our contact page or by emailing customercare@thehappycupboard.ie.
It is your responsibility to return the item(s) to The Happy Cupboard. The Happy Cupboard recognises that many of our customers do not have the means to return Large items that were deliverel. We will work with you on this.
If it is within our catchment area we can collect but a charge of €50 will be made to cover the cost of collecting and returning the large item(s)
To receive a refund for an online or in-store order, you must report your dissatisfaction to us within 10 days of receiving the item. Proof of purchase is required on return.
If your purchase was made via debit/visa/mastercard then due to banking charges (out of our control) we will have to deduct 2.7% from the original purchase price when making your refund.
For hygiene reasons, mattresses and mattress toppers will have to be sprayed with disinfectant before returning them. (they will need further quarantine upon return)
Please note that you will be required to return accessory items at your own expense.
In order to improve customer service, we hope you let us know how your return was handled.
Thank you for your custom
Management
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at customercare@thehappycupboard.ie If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at 0861997719
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.