On-line and in-store Returns Policy
There are so many variants to why you would want to return your purchase. We will have to deal with each one on a case-to-case basis.
Keep in mind that The Happy Cupboard deals with new, and pre-loved items. We endeavour to repair and improve any defaults or defects before placing products in our showroom, or on our website. Sometimes a little wear and tear adds character to products and where this is the case we will enhance these features. We will showcase this in our photographs of the product.
Due to the nature of our trade we cannot guarantee perfect conditions. We hope you our customer share our philosophy and can adapt your expectations accordingly.
However, we recognise that some defects and damage is unacceptable and therefore we will work with you, our valued customer to ensure you get a fair deal. If you feel dissatisfied we will try our best to accommodate you on a case to case basis.
You can contact us by leaving a message on our contact page or by emailing firstname.lastname@example.org.
It is your responsibility to return the item(s) to The Happy Cupboard. The Happy Cupboard recognises that many of our customers do not have the means to return some items, and so we could arrange collection (within our catchment area) during normal business hours (Monday to Saturday) if requested. In such circumstances, a charge of €50 will be made to cover the cost of collecting and returning the large item(s)
To receive a refund for an online or in-store order, you must report your dissatisfaction to us within 10 days of receiving the item. Proof of purchase is required on return.
We will have to inspect the item and on a case to case basis, our customer care staff will work with you to resolve the issue.
If your purchase was made via debit/visa/mastercard then due to banking charges (out of our control) we will have to deduct 2.7% from the original purchase price when making your refund.
For hygiene reasons, mattresses and mattress toppers will have to be sprayed with disinfectant before returning them. (they will need further quarantine upon return)
Please note that you will be required to return accessory items at your own expense.
In order to improve customer service, we hope you let us know how your return was handled.
Thank you for your custom.